Last updated: May 22, 2018


For the purpose of this announcement, the words ("my" / "us" / "our") refer to the data administrator defined below, Ecosoft Water Systems GmbH.

We are committed to protecting your privacy. We will never sell your personal data to third parties. This notice sets out how we will treat your personal information.

What information do we collect?

We may collect, store and use the following types of personal data:

  • 1. information that you provide for use in order to register with us (ie, in particular, name, surname, address, correspondence address, e-mail address, telephone number and, optionally, company name); and
  • 2. information you provide to subscribe to our website, newsletters and e-mail services; and
  • 3. any other information sent to us or collected about you (e.g., IP addresses).

For the case of cookies (cookies)

For more information, please read the cookie notification below.

How do we use your personal data?

We process your personal data for the following purposes:

  • In accordance with the requirements of the contract with you: this includes activities related to handling orders, providing products and services, processing payments, communicating with you about orders and generally keeping accounts with us.
  • Where we are obliged to do it legally. This includes in relation to legal claims and compliance purposes (including disclosure of such information in connection with court proceedings or litigation).
  • Where it is in our legitimate interest and where these interests are not overwritten by your data protection rights. This includes operations to better understand your preferences, provide you with meaningful content and ads or ensure the security and integrity of our website.
  • With your consent. This includes situations where, for example, you agree to the use of cookies.

If you do not opt out of receiving the following information (in writing) or tell us in future that you do not want to receive the following information, we will use your e-mail address and / or postal address and / or mobile number to send you updates on products, Ecosoft Water Systems GmbH services, news and other special offers from us that we think you may be interested in.

When we ask you to provide us with personal data, we will explain where there is a statutory or contractual (mandatory) requirement to provide personal data and the consequences of not providing data (for example, we will not be able to process your order).


By law, we may share your personal information:

  • Law enforcement agencies or government agencies or authorized third parties and partners in response to a verified request for a criminal investigation or alleged or suspected illegal activity or any other activity that may expose us, or you, or our other users to legal liability.
  • The buyer or potential buyer of any business or property we are or are considering selling.

The website may contain links to other websites for informational purposes only. We are not responsible for the content, privacy information or practices of third party websites in these circumstances. Contact them directly for more information.

We may disclose your personal information to any member of our group of companies, as long as it is necessary for the purposes and legal grounds set out in this policy. A list of such companies with their addresses and contacts can be found at


We may send personal data to countries outside the European Economic Area ("EEA"), including countries that have different data protection standards than those applicable in the EEA. We have offices and facilities located in Germany, Belgium and Ukraine. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses accepted or approved by the European Commission, a copy of which may be obtained at any time by e-mail.


The data is stored for a period appropriate to the purposes for which it was collected, and by default it is destroyed after one (1) year of inactivity after the date of collection, unless the law states otherwise.

However, keep in mind that the relevant subscription data for your current services (e.g., Bulletins) will be removed one (1) month later after notifying us that you want to unsubscribe from such services.


We may update this notice from time to time by publishing the new version on our website. Check this page from time to time to make sure you're happy with the changes. If we register any major changes to this notice that affect your rights in any way, we will do our best to notify you of such changes via email.


Your main rights under the data protection laws are:

  • access right;
  • the right to rectification;
  • the right to remove;
  • the right to limit processing;
  • the right to object to the processing;
  • the right to transfer data;
  • the right to submit a complaint to the supervisory authority;
  • the right to withdraw consent.

You have the right to obtain confirmation of whether we process your personal data and, when we do so, access to your personal data, details of the purposes of processing, categories of personal data and recipients of personal data. We will provide you with a copy of your personal information, unless it is limited by your legal obligations.

You have the right to rectify any inaccurate personal data and, taking into account the purposes of processing, to complete any incomplete personal data.

You have the right to delete your personal data without unnecessary delay. Data will be deleted on request, provided that it is no longer needed for this purpose (for example, you can not require deletion of all your personal data and continue to receive Services from us) or we have a legal obligation to store personal data.

You have the right to restrict the processing of your personal data. If processing has been limited on this basis, we may still store your personal information. However, we will process it in a different way: with your consent; to establish, enforce or defend legal claims; to protect the rights of another natural or legal person; or for important public reasons.

You have the right to oppose our processing of your personal data to all or specific purposes. If you submit such an objection, we will stop processing your personal information.

The legal basis for processing all personal data is your consent, but you have the right to withdraw it at any time by contacting us. Withdrawal will not affect the legality of processing before withdrawal.

If you have any concerns about the way in which we use your personal information, please contact us first. However, you can always complain to the appropriate authority, particularly in your place of residence, work or where you think your rights have been violated.

Please let us know if you want to use one of your rights listed above by contacting us via e-mail at You can also contact us to unsubscribe from our email list at any time or using the "Cancel subscription" link in our email messages.


The controller of personal data that you provide us is Ecosoft Water Systems GmbH with the number of the company HRB 13492 and based in 24 Schwanenhaus, Nettetal, Germany, 41334. write to us at the address given above or contact us at any time by e-mail:


Cookies — what are they?

A "cookie" is information, such as a tag, stored on a computer, tablet or phone when you visit a website. It can help you identify a device — for example a computer or a mobile phone - every time you visit our website.

They are used by most major websites, including ours. To make the most of our website, you need to make sure that your web browser is set to accept cookies on any device you use.

What are the cookies for?

We use cookies and some other data stored on your device to:

  • provides a better online experience
  • allows you to set personal preferences
  • protect your safety
  • to research and improve our services
  • cooperate with partners and manage advertising information and marketing activities

What information is stored by a cookie file?

A cookie file usually contains:

  • the name of the website it comes from
  • how long the cookie file will remain on your device
  • value - usually a unique number is randomly generated

Cookies that we set

Our website uses the following categories of cookies:

Category 1: Necessary cookies

These cookies are necessary to enable you to navigate the site and use its features. Without these cookies, you can not provide the services you requested, such as remembering your login details.

Category 2: performance cookies

These cookies collect anonymous information about how people use our website. For example, we use Google Analytics cookies to help us understand how customers come to our website, browse or use our site and highlight areas in which we can improve areas such as navigation, shopping and marketing campaigns. The data stored by these cookies will never contain personal data from which individual identities can be determined.

Category 3: functionality cookies

These cookies remember the choices made by the user, such as the location from which you visit our website, language and search parameters, such as preferred product parameters. These can then be used to provide you with more experience that suits your choices and make your visits more personalized and enjoyable. The information collected by these cookies may be anonymous and may not track your browsing activity on other websites

Category 4: Targeted cookies or advertising cookies

These cookies collect information about your browsing habits to make your ad more relevant to you and your interests. They are also used to limit the number of ad impressions, as well as to measure the effectiveness of an advertising campaign. Cookies are usually placed by third party advertising networks. They remember the websites visited and the information is shared with other entities, such as advertisers.

Category 5: social media cookies

These cookies allow you to share what you have done on the social media site, such as Facebook and Twitter. These cookies are not subject to our control. Read the appropriate privacy practices to find out how their cookies work.

How long cookies remain on my computer

Session cookies — they last only until the browser is closed. They are not stored on the hard disk. They are usually used to track the pages you visit, so that information can be customized for you during this visit.

Persistent cookies — they are stored on your hard disk until you delete them or reach the expiration date. For example, they can be used to remember preferences when using a website. We will not store cookie information for more than 2 years.

What can I do to manage cookies stored on my computer or phone

You can accept or reject cookies. Accepting cookies is usually the best way to make sure you use the website the best. Most computers accept them automatically, but you can change your browser settings to restrict, block or delete cookies if you want. Each browser is different, so check the "Help" menu of a specific browser (or manual of the mobile device) to learn how to change your cookie preferences. Many browsers have universal privacy settings to choose from. To learn more about cookies, including how to check which cookies have been set and how to manage and delete cookies, visit or

You can also ask for complete deletion of cookie information on our website by contacting us at

What happens if I do not accept cookies?

If you reject cookies, some aspects of the site may not work on your computer or mobile phone, and you may not be able to access areas on the page. For this reason, we recommend the acceptance of cookies.