Payment, Shipping & Returns
Payment Methods
You can pay securely and conveniently using the following options:
- Credit card (Visa, Mastercard)
- Online-Banking
- PayPal
- Bancontact
- Klarna Pay Later (Invoice)
- Klarna Instant Bank Transfer
- Klarna Instalments
Shipping & Delivery Costs
1. Shipping Types
Parcel shipping: For orders up to 31.5 kg – delivered via parcel service.
Freight shipping: For orders over 31.5 kg – delivered via freight forwarding.
2. Shipping Costs by Weight and Country
Parcel shipping (≤ 31.5 kg)
| Country | Shipping fee | Free shipping from |
|---|---|---|
| Germany, Austria, Italy, France, Spain, Poland, Hungary, Belgium, Netherlands, Luxembourg | 4.90 € | 49.00 € |
| All other EU countries | 9.90 € | 99.00 € |
| Outside EU | 30.00 € | – |
Freight shipping (> 31.5 kg)
| Country | Shipping fee | Free shipping from |
|---|---|---|
| Germany, Austria, Italy, France, Spain, Poland, Hungary, Belgium, Netherlands, Luxembourg | 90.00 € | 49.00 € |
| All other EU countries | 150.00 € | 99.00 € |
| Outside EU | Not available | – |
Returns
Need to return something? No problem – we’re happy to help.
Please contact our customer service team first so we can coordinate your return together.
Contact:
shop@ecosoft.com
Note: Returns are only accepted after prior arrangement. Please have your order number ready.
Useful Information
- Delivery time: Usually 2–5 business days for parcel shipments. Freight deliveries may take a little longer.
- Shipping confirmation: As soon as your order is on the way, you'll receive an email with tracking details.
- Customs & import duties: For deliveries to Switzerland, additional charges (customs, VAT) may apply. These are not included in the product price and must be covered by the recipient.
- Shipping regions: We currently only ship within the EU and to Switzerland (parcel service only).