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ECOMIX® Products

Can I regenerate with untreated water?

Regenerating with untreated or raw water will not affect the performance of ECOMIX®.

UV Sterilizers

What is UV disinfection, and how does it work?

UV disinfection is a non-chemical method that utilizes ultraviolet light to inactivate or kill microorganisms in water. UV light, specifically in the UV-C range, damages the genetic material of bacteria, viruses, and protozoa, preventing them from reproducing and rendering them harmless. UV disinfection is effective against a broad spectrum of pathogens and does not produce any harmful byproducts, making it an environmentally friendly option.

UV Sterilizers

How does ozone treatment contribute to water disinfection?

Ozone treatment is a powerful oxidation process that effectively disinfects water by destroying a wide range of microorganisms. Ozone, a highly reactive gas, is produced by passing air or oxygen through an electrical discharge. It acts as a strong oxidant, killing bacteria, viruses, and other pathogens. Ozone treatment also helps remove taste, odor, and color-causing compounds from water. However, ozone is unstable and dissipates quickly, so it is typically generated on-site and applied directly to the water to ensure effective disinfection.

Industrial 8" Reverse Osmosis

Why is my reverse osmosis system producing less water than before?

There could be several reasons why your reverse osmosis system is producing less water than before. Firstly, check if the water pressure in your home has decreased. Low water pressure can directly affect the production rate of your system. Additionally, a clogged pre-filter or sediment filter can restrict water flow and reduce production. It is recommended to inspect and clean or replace these filters regularly. Another potential cause could be a malfunctioning or worn-out membrane. Over time, the membrane may degrade or become damaged, resulting in decreased water production. If none of these solutions solve the issue, it is advisable to consult a professional for further assistance.

Water Softeners for Home

Is reverse osmosis water safe to drink?

Yes, reverse osmosis water is safe to drink as it eliminates harmful contaminants, making it suitable for consumption.

ECOMIX® Products

Why is the softening capacity of ECOMIX® so low compared to cation softening resin?

The softening capacity is not lower. The capacity of the cation resin component of ECOMIX® is rated lower because a bag of ECOMIX® contains more than just cation resin. Cation softening resin is only one of the five components in ECOMIX®.

UV Sterilizers

How does chlorination work as a water disinfection method?

Chlorination is a widely used method for water disinfection. It involves adding chlorine-based chemicals, such as chlorine gas or sodium hypochlorite, to water. Chlorine acts as a powerful disinfectant, killing a wide range of bacteria, viruses, and other microorganisms. It can be applied at different stages of the water treatment process, including during pre-treatment, primary disinfection, and residual disinfection to maintain water quality throughout the distribution system.

ECOMIX® Products

Should I use resin cleaners or salt with resin cleaners when I regenerate ECOMIX® system?

No, resin cleaners should not be used with ECOMIX®. There are several reported cases when ECOMIX® efficiency was severely impaired after usage of resin cleaners. Regular softener salt and proper regeneration sequencing will keep ECOMIX® clean.

ECOMIX® Products

How will the TDS change after the system with ECOMIX®?

The TDS after the ECOMIX® system will increase by an average of 10% of the original content. This is due to the replacement of hardness cations with harmless sodium cations during ion exchange.

Domestic Reverse Osmosis

What is the average cost of a reverse osmosis system?

The cost of a reverse osmosis system can vary depending on various factors such as the brand, quality, features, and capacity of the system. On average, you can expect to pay between $200 and $800 for a residential reverse osmosis system. However, high-end systems with advanced features can cost even more.

ECOMIX® Products

My tank holds a bag and a half of media. Can I use half a bag of ECOMIX® and save the other half for another installation? ?

Each bag contains 5 separate components in specific amounts. ECOMIX® components are thoroughly mixed during production and there should be no problem using half a bag. If you intend to use just half it is important to shake the bag before loading the vessel. To avoid the trouble, you can order ECOMIX® in full AND half bags. Specify packaging when ordering from your supplier.

Industrial 8" Reverse Osmosis

Why does my reverse osmosis water taste strange?

If your reverse osmosis water tastes strange, it could be due to a few reasons. Firstly, check the age of your filters. Over time, the carbon filters in the system can become saturated, leading to an unpleasant taste or odor in the water. Replacing the filters at the recommended intervals can help alleviate this issue. Another possibility is the presence of dissolved minerals in the water. While reverse osmosis systems are designed to remove most minerals, some may still pass through or accumulate on the membrane. In such cases, using a post-filter or a remineralization cartridge can enhance the taste of the water. If the problem persists or worsens, it is advisable to consult a professional or consider getting your water tested for potential contaminants.

Domestic Reverse Osmosis

Are there any additional costs associated with a reverse osmosis system?

In addition to the initial cost of the system, there might be some additional costs to consider. These can include the cost of professional installation if you choose to hire a plumber or technician. Furthermore, you may need to factor in the cost of periodic filter replacements, which usually range from $50 to $150 annually, depending on the number and type of filters required by your specific system.

Domestic Reverse Osmosis

Are there any ongoing maintenance costs for a reverse osmosis system?

Yes, reverse osmosis systems require regular maintenance to ensure their efficiency and longevity. The main maintenance cost is the replacement of filters, which typically need to be changed every 6 to 12 months, depending on the specific system and water quality. The cost of filter replacements can vary but generally falls within the range mentioned earlier, between $50 and $150 annually. It's important to factor in these ongoing maintenance costs when considering the overall cost of a reverse osmosis system.

Water Softeners for Home

What are shower filters and how do they work?

Shower filters are devices designed to remove impurities and chemicals from the water used for showering. They typically contain a combination of filtering media such as activated carbon, KDF (Kinetic Degradation Fluxion), and ceramic balls. These media work together to effectively reduce chlorine, heavy metals, bacteria, and other contaminants present in the water. As the water passes through the filter, these impurities get trapped, resulting in cleaner and healthier water for showering.

Water Softeners for Home

Do shower filters really work?

Yes, shower filters do work in effectively reducing the levels of impurities and chemicals in the water. The filtering media present in shower filters are designed to capture and trap contaminants, resulting in cleaner and healthier water for showering. However, it's important to note that the effectiveness of a shower filter can vary depending on its quality, design, and the specific impurities present in the water supply. It's recommended to choose a high-quality filter that suits your specific needs and to replace the filter cartridge as per the manufacturer's instructions for optimal performance.

Water Softeners for Home

How do I choose the right shower filter for my needs?

When selecting a shower filter, consider the following factors:

  • Water quality: Determine the impurities present in your water supply by conducting a water quality test, if possible. This will help you choose a filter that targets the specific contaminants you want to remove.
  • Filter type: Different shower filters use various filtering media. Research and choose a filter that suits your requirements, such as activated carbon filters for chlorine removal or KDF filters for heavy metal reduction.
  • Filter lifespan: Check the expected lifespan of the filter cartridge and consider how often you will need to replace it. This can impact the long-term cost and maintenance of the filter.
  • Installation and compatibility: Ensure that the filter is easy to install and compatible with your existing showerhead or plumbing setup.
  • Budget: Determine your budget range and look for filters that offer a balance between cost and performance.

Water Softeners for Home

What is the difference between soft water and hard water?

Soft water and hard water differ in their mineral content. Soft water has low levels of minerals, specifically calcium, and magnesium, while hard water contains higher concentrations of these minerals.

Water Softeners for Home

What are the effects of using soft water versus hard water?

Soft water tends to be more beneficial for household use. It can prevent mineral buildup in pipes and appliances, leading to improved lifespan and efficiency. Soft water also allows for better soap lathering and can result in softer, smoother skin and hair. In contrast, hard water may leave mineral deposits on surfaces, reduce soap efficiency, and contribute to scaling in appliances.

Water Softeners for Home

Can I convert hard water to soft water in my home?

Yes, you can convert hard water to soft water through a process called water softening. This typically involves using a water softener, which removes the excess minerals in the water and replaces them with sodium or potassium ions. Water softeners can be installed at the point of entry to treat all water entering the house or at specific points of use, such as under a sink or for the shower.

Commercial Filter Systems

What causes a sulfur smell in water?

The presence of a sulfur smell in water is usually caused by the presence of hydrogen sulfide gas. This gas can be produced when organic matter decays, particularly in environments with low oxygen levels such as groundwater and wells. Bacteria that thrive in these conditions release hydrogen sulfide as a byproduct, leading to the characteristic rotten egg smell in water.

Commercial Filter Systems

Is the sulfur smell in water harmful?

In most cases, the sulfur smell in water is not harmful to human health. However, it can be unpleasant and affect the taste of drinking water, making it less desirable. Additionally, high levels of hydrogen sulfide gas can be toxic and pose a risk if inhaled in large quantities. It is recommended to address the issue of sulfur smell in water to improve its quality and eliminate any potential health concerns.

Commercial Filter Systems

Can the sulfur smell in water be prevented?

Preventing the sulfur smell in water depends on the specific source of the issue. For well water, regular maintenance and monitoring of the well system are crucial. Ensuring proper ventilation and disinfection of the well can help minimize the growth of sulfur-producing bacteria. Additionally, addressing any issues with plumbing systems, such as corroded pipes or hot water heaters, can also prevent the sulfur smell. Regular water testing and treatment, if necessary, can help maintain water quality and prevent the recurrence of the sulfur smell.

Water Softeners for Home

What is water hardness?

Water hardness refers to the concentration of minerals, particularly calcium and magnesium ions, in water. It is a measure of the water's ability to form lather with soap. Hard water contains high levels of these minerals, while soft water has lower concentrations. Water hardness is an important water quality parameter that can have various effects on plumbing systems, appliances, and daily activities.

Water Softeners for Home

Can water hardness be treated?

Yes, water hardness can be treated to reduce its effects. Water softening is a common method used to remove calcium and magnesium ions from water. It involves the use of ion-exchange resin or salt-based water softeners that replace the calcium and magnesium ions with sodium ions. Other methods such as reverse osmosis and lime softening are also used to address water hardness. The choice of treatment depends on the specific hardness level, budget, and other factors.

ECOMIX® Products

Is it possible to use ECOMIX® when iron content in water is higher than the limit of 15 ppm?

There are ECOMIX® units in operation which successfully remove iron in even greater concentrations. However, before doing so you should contact your water treatment specialist with a complete water analysis.

Water Softeners for Home

What are the benefits of using shower filters?

Using shower filters can offer several benefits for both your health and the overall showering experience. Some of the key benefits include:

  • Reduced exposure to chlorine: Shower filters effectively remove chlorine from the water, which can cause dryness and irritation of the skin and scalp.
  • Healthier skin and hair: By removing impurities and chemicals, shower filters help maintain the natural moisture balance of your skin and hair, preventing dryness, itchiness, and dullness.
  • Protection against harmful substances: Shower filters can reduce the presence of heavy metals, volatile organic compounds (VOCs), and other potentially harmful substances in the water, providing an extra layer of protection.
  • Improved air quality: When using a shower filter, the reduction of chlorine and other chemicals can help improve the air quality in your bathroom by reducing the release of chlorine vapors.

Water Softeners for Home

How is water hardness measured?

Water hardness is typically measured in units of milligrams per liter (mg/L) or parts per million (ppm) of calcium carbonate (CaCO₃). This measurement is known as the Total Hardness. It can be determined through laboratory analysis or by using test kits that provide instant results. The hardness level is often categorized as soft (less than 60 mg/L), moderately hard (60-120 mg/L), hard (120-180 mg/L), or very hard (above 180 mg/L).

Water Softeners for Home

What are the effects of hard water?

Hard water can have several effects on daily life. It can lead to the formation of limescale deposits on fixtures, appliances, and plumbing systems, reducing their efficiency and lifespan. Hard water may also interfere with the lathering ability of soaps and detergents, requiring larger amounts to achieve the desired cleaning effect. Additionally, hard water can leave spots and streaks on dishes and glassware when they dry, affecting their appearance.

ECOMIX® Products

Can I use ECOMIX® if there is aeration or oxidant dosing ahead of the unit?

We do not recommend installation of oxidation and/or aeration before the ECOMIX® system. If you have to use aeration or oxidant dosing for any reason we highly recommend pretreatment with a multimedia sediment filter and an activated carbon filter to remove residual active chlorine.

Domestic Reverse Osmosis

Can I install a reverse osmosis system myself to save money?

While it is possible to install a reverse osmosis system yourself, it is generally recommended to have it installed by a professional. Proper installation is crucial for the system to function optimally and ensure the quality of the water produced. Additionally, if you're not familiar with plumbing or have limited DIY experience, it's best to consult a professional to avoid any potential issues or damage.

Commercial Filter Systems

How can I get rid of the sulfur smell in my water?

There are several methods to remove the sulfur smell from water. One common solution is the use of activated carbon filters, which can effectively absorb and neutralize hydrogen sulfide gas. Additionally, aeration systems can introduce oxygen into the water, helping to reduce the presence of the gas. Chlorination or chemical oxidation methods may also be employed to eliminate the sulfur smell. It is advisable to consult a water treatment professional to determine the most suitable method for your specific situation.

ECOMIX® Products

Is ECOMIX® sensitive to H2 S?

ECOMIX® is not sensitive to hydrogen sulfide content in well water and its efficiency will not be affected.

ECOMIX® Products

Will ECOMIX® reduce H2 S?

Sometimes ECOMIX® may slightly reduce the rotten odor of H2 S but it is not recommended as a solution.

ECOMIX® Products

Can I use ECOMIX® if it was accidentally frozen during storage?

Freezing of ECOMIX® should be avoided as it may cause damage to its components. To avoid freezing, ECOMIX® should be stored in a dry room protected from sunlight at temperatures of 35–80 °F (2–27 °C). If it does freeze, ECOMIX® should be thawed out slowly at room temperature before loading and use. Do not treat frozen ECOMIX® with heat or steam.

ECOMIX® Products

Why is a top basket distributor necessary?

This distributor is necessary in order to prevent ECOMIX® from being lost during the backwashing sequence of regeneration.

ECOMIX® Products

What happens if I operate the ECOMIX® system without that first regeneration?

The system will not remove the contaminants properly. There are 5 components in one bag of ECOMIX®. For proper filter operation these components need to be “layered”. When ECOMIX® is being regenerated, the mixture self-classifies into layers making it becoming ready for usage.

ECOMIX® Products

Is it true that ECOMIX® will remove all types of iron, including ferric?

ECOMIX® will not remove ferric or oxidized iron efficiently. In applications where ferric iron is present we recommend to install a sediment filter before the ECOMIX® system to trap ferric iron particulates.

ECOMIX® Products

Can I use ECOMIX® in cases of high iron, manganese or tannins content and with low hardness level?

ECOMIX® will operate successfully under these conditions. However, raw water hardness must be used to program the control valve and you must set the “Day Override” to 3 or 4 days. Be sure to contact your water treatment specialist if you have any questions.

ECOMIX® Products

My application is a well that is placed close to the surface water (lake, rivers, canals, ponds).

Water in shallow which are close to the surface water may be a mixture of well and surface water and may have higher than normal TOC and color. It could be microbiologically contaminated. In these situations, ECOMIX® is applicable but additional treatment may be required. We recommend paying attention to the color of the water and doing a tannin test. You must strictly follow the test instructions. For example, commonly used LaMotte test kits require a 30-minute wait before the results are indicated. Once complete, please send the water analysis and the tannin test results with a picture of the water in a white bucket to your water treatment specialist.

ECOMIX® Products

Is the Ferrosorb an ion exchange based product that is also regenerated by salt?

Ferrosorb is regenerated due to surface scouring mechanism during backwash. This is the reason why we always draw attention on the proper backwash flow rate.

ECOMIX® Products

Can I use ECOMIX® to just remove organic matter and tannins?

ECOMIX® should not be used if organic matter reduction is the only purpose of treatment. But ECOMIX® can be used to reduce organic matter (color) and to soften water from well or municipal supply. The unit’s capacity should still be rated based on raw water hardness.

ECOMIX® Products

I have customers who use surface water (lake, rivers, canals, ponds) rather than well water. Can I use ECOMIX® for this application?

ECOMIX® is intended for well, but not the surface water treatment. Surface water may be microbiologically contaminated, have high levels of TOC (total organic carbons), tannins and color that often exceed ECOMIX® limitations. Surface water can be treated with ECOMIX® only after chlorination and sediment filtration followed by activated carbon filter.

ECOMIX® Products

Is ECOMIX® sensitive to active chlorine, pH level or TDS?

ECOMIX® shows stable operation with active chlorine levels below 1 ppm and pH in the range of 5 to 9. ECOMIX® is not affected by the anion composition of the water and is stable with feed water TDS below 4000 ppm.

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